Last updated: 13-7-2026

Thank you for shopping with NUTRICOM. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

Order Processing

Orders are typically processed within 1 to 3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day. During promotional periods, holidays, product launches, or periods of unusually high demand, processing may take slightly longer.

Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

Please ensure that your delivery address is complete and accurate before submitting your order. NUTRICOM is not responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete address information supplied by the customer.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on factors including:

• Free Shipping in USA (500 G / Jar)

• Delivery destination

• Order weight or value

• Selected shipping method

• Applicable carrier rates

We may offer free shipping on qualifying orders. Any free-shipping threshold or promotional shipping offer will be clearly displayed on our website or during checkout.

Delivery estimates are provided as guidance only and are not guaranteed. Actual delivery times may vary depending on the shipping destination, carrier operations, customs processing, weather conditions, public holidays, or other circumstances outside our control.

Order Tracking

When tracking is available, you will receive a tracking link by email after your order has been dispatched.

Please allow up to 48 hours for tracking information to become active. If your tracking has not updated after several business days, please contact us at nutricomusa@yahoo.com

International Orders, Customs, and Duties

International orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer.

NUTRICOM does not control customs charges and cannot predict their amount. Customs procedures may also cause delivery delays.

Incorrect or Incomplete Addresses

Customers are responsible for providing an accurate shipping address at checkout.

Please contact us immediately at [Insert customer support email] if you notice an error in your delivery address. We will try to update the address before dispatch, but changes cannot be guaranteed once an order has entered fulfilment or has been shipped.

If an order is returned because the address was incorrect, incomplete, or undeliverable, the customer may be responsible for any additional reshipping costs.

Lost, Delayed, or Missing Orders

If your order has not arrived within the expected delivery period, please:

1. Review the tracking information.

2. Check around your property or designated delivery location.

3. Ask household members, neighbours, reception staff, or building management.

4. Contact the shipping carrier for further delivery information.

5. Contact NUTRICOM at [Insert customer support email].

We will assist you in investigating the shipment with the carrier. Carrier investigations may take several business days to complete.

An order will not be considered lost until the shipping carrier has confirmed that it cannot be located or delivered.

Delivered but Not Received

If tracking shows that your order was delivered but you cannot locate it, please contact the shipping carrier and notify us within [Insert number] days of the recorded delivery date.

NUTRICOM is not responsible for theft, loss, or misplacement after a carrier has confirmed successful delivery to the address provided. However, we will make reasonable efforts to help you investigate the issue.

Split Shipments

Orders containing multiple products may be shipped separately due to product availability, warehouse location, packaging requirements, or fulfilment arrangements.

You may receive more than one shipping confirmation and tracking number. You will not be charged additional shipping fees unless clearly stated at checkout.

Pre-Orders and Backordered Products

Products marked as pre-order or backorder will be shipped according to the estimated dispatch date shown on the relevant product page.

If your order contains both available and pre-order products, the order may be held until all products are ready or shipped separately, depending on our fulfilment process.

Any expected shipping date for a pre-order product is an estimate and may change due to manufacturing, inventory, or transportation delays.

Order Changes and Cancellations

Orders may only be changed or cancelled before they enter processing or fulfilment.

Contact us as soon as possible at [Insert customer support email]. We cannot guarantee that an order can be modified or cancelled after it has been submitted.

Once an order has shipped, it cannot be cancelled and will be handled according to our Return and Refund Policy.

Refused and Unclaimed Deliveries

Frozen Product: Due to food safety requirements, frozen products cannot be returned or exchanged.

If your order arrives damaged, or incorrect, please contact us within 24 hours of delivery with your order number and photos of the product, packaging, and shipping label. We will review your claim and, if appropriate, provide a replacement or refund.

We are not responsible for orders that are delayed or compromised because of an incorrect shipping address, failed delivery attempts, or packages left unattended after delivery.

Delivery Restrictions

Some products may be subject to shipping restrictions due to local laws, carrier policies, customs regulations, or product-specific requirements.

We reserve the right to cancel and refund an order if we cannot legally or safely ship it to the selected destination.

Contact Us

For questions about shipping or delivery, contact us at:

NUTRICOM

4423 Suntree Blvd.
Orlando, FL 32817

Email: nutricomusa@yahoo.com
Contact us: 407-529-8228